ORDER INFO

SHIPPING AND PROCESSING

Each map is printed custom for you! We aim to process orders within 4 days of receipt of payment. Please allow an extra day when placing an order within 2 days of a holiday. Please allow extra time for custom orders

Free shipping to the United States on all unframed prints for orders over $50!

We offer 2 classes of postage to US addresses using USPS. First-Class Mail typically delivers in 5-8 business days. Priority 2-Day Mail typically delivers in 2-3 Days depending on the address. These estimations are from USPS and once an order leaves our facility we are unable to control the delivery times.

Free shipping to Canada on all unframed prints for orders over $50!

We offer 2 classes of postage to Canadian addresses using USPS which transfers to Canada Post. First-Class Mail typically delivers in up tp 15 days. Priority Mail typically delivers in 5-8 business days depending on the address. These estimations are from USPS and do not include delays due to customs. Please note that once an order leaves our facility we are unable to control the delivery times nor any fees due to customs.

Free shipping Worldwide on all unframed prints for orders over $100!

We offer 1 class of postage for International addresses using USPS which transfers to a domestic carrier and typically delivers in up to 15 days. These estimations are from USPS and do not include delays due to customs. Please note that once an order leaves our facility we are unable to control the delivery times nor any fees due to customs or VAT.

RETURNS AND EXCHANGES

One of the unique aspects of our product line is that we don’t hold any stock. We operate this way to be both kind to the environment (no waste) and this ensures that we can always ship our customers brand new, custom-printed orders. We want to ship your order as quickly as we can and we begin printing orders almost immediately once we receive them. If you need to cancel or edit your order, please email us at sales@pointtwomaps.com within four (4) hours of placing your order for these changes to take effect. After the 4 hour mark, we are unfortunately not able to guarantee that your changes can be made, but please contact us and we will do our best to accommodate.

Did you receive prints that were damaged in transit? Yikes! We are terribly sorry about that and we want to make it right. Please email us within 48 hours of delivery with 1 photo of the damaged/wrong prints and 1 photo of the packaging (for damaged prints only) and we will replace damaged/missing/wrong items with the same shipping speed as the original order.

If your order has not been delivered within the expected delivery window, please let us know at support@pointtwodesign.com. Please know that in this case we are at the mercy of the shipping company and won’t re-ship orders until 12 days past the expected delivery date. Replacement orders will be re-sent at the same shipping speed as the original order.

If customs fees are applied to your order, please know that you, the purchaser are fully responsible for the taxes and fees incurred. We, the seller are not responsible for these charges. If you refuse these customs fees and the product is sent back to us, we are unable to offer a refund for the product as we are unable to re-stock the order. Please note that we are not responsible for delays due to the border or customs.

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Shipping Information


ESTIMATED DELIVERY TIMES

TO UNITED STATES

We offer 2 classes of postage to US addresses using USPS. First-Class Mail typically delivers in 5-8 business days. Priority 2-Day Mail typically delivers in 2-3 Days depending on the address.

TO CANADA

For our framed prints, shipping price varies based on province, but we've kept the prices as low as possible. First-Class Mail typically delivers in up to 15 days to Canada. Please note that delays may occur at the border due to slow customs processing times. Duties may occur. 

SHIPPING WORLDWIDE

For our framed prints, shipping price varies based on country, but we've kept the prices as low as possible. First-Class Mail typically delivers in up to 15 days. Please note that delays may occur at the border due to slow customs processing times. Duties may occur.