FAQ (old)

WHAT SIZE ARE YOUR PRINTS?

We offer our prints in the following sizes: 8x10", 12x18", 13x19", 18x24" and 24x36".

WHAT IS THE BEST WAY TO FRAME THESE MAPS?

We've made some notes on some economical ways to frame our prints. Check out our framing page. We also offer framed versions of our prints. See product page for more information.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER BEFORE SHIPMENT?

Each order is printed specifically for each order, and ships on the 4th day. with most orders shipping the second business day after the order is placed. We aim for quick processing, but sometimes due to the volume of orders, a few orders might ship on the third business day.

Please allow a few extra business days for processing if your order contains a custom map or a custom color.

MY TRACKING NUMBER DOESN'T WORK

Once in a while, packages that get dropped off with USPS for shipment don't get scanned. We aim to have every package scanned by USPS when they are picked up so that you receive the most accurate tracking information online, however, sometimes this step gets skipped. If your tracking number shows "Pre-Shipment Information has been submitted by the shipper" for a few days, please wait until 1 weekend passes as it is usually over the weekend that USPS 'catches' up with their missed scans. We sincerely apologize for the inconvenience.

YOU DON'T HAVE THE CITY MAP I WANT

No problem! We can map almost any city. Check out this link to add a custom map to your cart. With each custom map order, you can choose your colors. Please choose a color combination from one of the other maps we have in the shop as we have tested these to print really well. Custom maps take a few business days for us to create. You will receive a mockup of your custom map sent to the email you provided with your order. We will wait for you to approve the mockup before it ships.

I WANT ONE OF YOUR MAPS IN A DIFFERENT COLOR

We can make any map we currently have in the shop in any color you'd like. Check out this link to order a color change. Please choose a color combination from one of the other maps we have in the shop as we have tested these to print really well.

I NEED TO CHANGE MY SHIPPING ADDRESS

In order to serve our customers as promptly as possible, orders begin processing almost immediately with the shipping address used at checkout. If you need your order sent to a different address please let us know within 7 hours of placing your order. If we receive your new address after a 7 period, we cannot guarantee that we'll be able to change the delivery address and you'll need to arrange for the order to be shipped back to us and we'll re-send the order for a minimal shipping charge. 

Shipping Information


ESTIMATED DELIVERY TIMES

TO UNITED STATES

We offer 2 classes of postage to US addresses using USPS. First-Class Mail typically delivers in 5-8 business days. Priority 2-Day Mail typically delivers in 2-3 Days depending on the address.

TO CANADA

For our framed prints, shipping price varies based on province, but we've kept the prices as low as possible. First-Class Mail typically delivers in up to 15 days to Canada. Please note that delays may occur at the border due to slow customs processing times. Duties may occur. 

SHIPPING WORLDWIDE

For our framed prints, shipping price varies based on country, but we've kept the prices as low as possible. First-Class Mail typically delivers in up to 15 days. Please note that delays may occur at the border due to slow customs processing times. Duties may occur.